Description
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[2026.06.26] JAY CHANG 1st PHILIPPINE MALL TOUR INFORMATION
[ EVENT DATE & TIME ]
2026 JUNE 26 (FRI)
06:00 PM PHT
The event start time may change depending on onsite conditions.
All dates and times stated are based on Philippine Standard Time (PHT).
Participants traveling from overseas are responsible for arranging their own travel and accommodation. The organizer is not responsible for any issues related to travel schedules, visa processing, or transportation delays.
> MAIN EVENT ANNOUNCEMENT & TICKETING GUIDELINES <
[ EVENT VENUE ]
ROBINSONS GALLERIA
Main Atrium
EDSA cor. Ortigas Avenue, Quezon City, PHILIPPINES
GOOGLE MAP LINK
[ EVENT CAPACITY ]
★ Limited to total of two hundred and fifty (250) participants.
★ Only one (1) ticket may be purchased per person for each show date.
★ No additional seats will be opened.
SVIP – 50 seats
VIP – 100 seats
GEN AD – 100 seats
★ Seats for all mall show schedules will be assigned based on the order of purchase, using the order number as the reference for seat assignment.
★ Official seat numbers will be provided to attendees upon registration on the day of the event.
[ TOP-UP ADD ON CAPACITY ]
Per Mall Show Schedule
TOP-UP ADD ON 1:1 PHONE SELFIE – 50 slots
TOP-UP ADD ON 1:1 POLAROID – 50 slots
★ All ticket holders (any tier) may purchase the top-up benefit.
★ There is no limit to the number of top-up benefits one may purchase.
★ Top-ups are only pre-sold online and will not be available for purchase on the day of the event.
[ SALES PERIOD ]
FROM 26 May 2026 (TUE) 19:00 PHT
UNTIL 21 June 2026 (SUN) 23:59 PHT
★ Ticket sales and preorders for merchandise and top-up benefits will close at the above time.
★ There will be NO onsite selling – kindly ensure you purchase your desired items before sales close.
★ The organizer reserves the right to close sales earlier if ticket capacity or top-up benefit slots are sold out.
NOTE: A 5.5% ticketing/platform charge will be applied to the total cart amount upon checkout. Please be guided.
[ TICKET TYPES ]
SVIP – PHP 5,000
SIGNED POSTER (FANSIGN), GROUP PHOTO 1:10, HI-BYE, PHOTOCARD SET, PRESSCON (5 winners)
VIP – PHP 3,500
GROUP PHOTO 1:10, HI-BYE, RANDOM PHOTOCARD (2)
GENERAL ADMISSION – PHP 1,500
HI-BYE, RANDOM PHOTOCARD (1)
[ PAYMENT METHODS ]
Debit & Credit Card (Visa/Mastercard/AMEX) via PayPal
– No PayPal account is required. Please select Pay as Guest when redirected on PayPal.
– Kindly make sure that Online E-Commerce Transactions are enabled or allowed on your card.
– Orders paid through PayPal are instantly confirmed.
Manual Bank Deposit via GCASH, UnionBank, BPI, GoTyme
– Orders paid through Manual Bank Transfer are NOT instantly confirmed.
– Please make sure to fill out the Bank Deposit Payment Submission Form and allow 24-48 hours (depending on volume) for TimelessNotes LIVE to confirm your payment.
– Orders without a submitted Bank Deposit Payment Submission Form will not be processed or confirmed.
Manual Bank Deposit Process:
– If you selected Manual Bank Deposit during checkout, your order will automatically be placed under “On Hold” status pending payment confirmation.
– An “Order On Hold” e-mail containing the official payment details and the Bank Deposit Payment Submission Form link will automatically be sent to your registered e-mail address. Please also check your spam or junk folder.
– Payment must be completed within twenty-four (24) hours. Unpaid orders beyond this period will be canceled and the reserved ticket/s will be released back into inventory.
– Once your payment has been successfully validated, your order status will change from “On Hold” to “Processing.”
– An “Order Processing” e-mail with the PDF invoice attached will then be sent as your final order confirmation. Present this together with your valid ID on event day for validation.
[ REFUND POLICY ]
★ All sales are considered FINAL and NON-REFUNDABLE. The organizers will not facilitate ticket upgrades, exchanges, or transfers. If you wish to secure a different ticket tier, you may purchase a new ticket separately at your own discretion, subject to availability.
[ FOR MINOR ATTENDEES ]
★ Minors aged 17 and below may only participate in the event if accompanied by a ticket-bearing adult OR upon submission of a printed Consent & Waiver Form duly signed by their parent or legal guardian.
The form may be downloaded here: bit.ly/4uPjol8
★ The organizers reserve the right to deny entry to any minor who does not fulfill either of the criteria above.
[ REGISTRATION PROCEDURE ]
★ For attendees with confirmed tickets, the following must be presented upon wristband claiming:
– One (1) valid government-issued physical photo ID with a name matching the registered order. If presenting a Digital National ID, attendees must open and present it directly through the eGovPH app. Screenshots will NOT be accepted.
– Student IDs will also be accepted if presented together with a study load, certificate of enrollment, or other proof confirming current student status. Both digital and printed copies will be accepted.
– Printed or electronic copy of the PDF invoice attached to the Order Processing e-mail.
★ If a ticket was purchased through a third party or transferred by the original buyer, the new ticket holder must present the following during verification:
– Signed authorization letter from the original ticket holder, including their contact number
– Clear copy of the original ticket holder’s valid government-issued ID
– Copy of the Order Processing e-mail or PDF invoice
★ The organizers reserve the right to deny entry or refuse wristband issuance if the submitted documents are incomplete, suspicious, tampered with, or do not match the registered ticket information.
[ GIFT POLICY ]
★ Participants may bring fan letters or non-perishable small gifts for the artist no bigger than A4 size.
There will be designated drop boxes for these items at the registration booth for each venue.
★ Small fan gifts must be dropped at the designated gift box and may not be given directly to the artist during the event. If possible, small gifts should be limited to items such as keychains, bracelets, accessories, small hand-sized stuffed toys.
★ For safety and operational reasons, the following items will not be accepted: food or beverages containing nuts or shrimp, perishable items, large or bulky gifts, flowers or oversized plush toys, and other items deemed inappropriate by staff.
★ The organizer reserves the right to refuse any gifts that do not comply with the event guidelines.
[ IMPORTANT NOTES ]
★ Excessive requests, inappropriate language, physical contact beyond what is permitted for the event activity, or behavior that may cause discomfort to the artist or disrupt the event may result in immediate restriction of participation at the discretion of the organizer. No refunds or compensation will be provided in such cases.
★ Please ensure that you are available on the event date and time before purchasing. Refunds will not be issued due to personal schedule conflicts or inability to attend.
★ The organizer is not responsible for disadvantages caused by incorrect information entered during purchase.
★ The event program may be adjusted depending on onsite conditions or artist schedules.
★ The organizer reserves the right to change abovewritten event details without prior notice.
Please note that any disadvantages arising from failure to review this notice carefully are the responsibility of the participant. Kindly ensure that you read and understand all event guidelines before purchasing.
For other concerns related to ticketing, please contact TimelessNotes LIVE through the following official channels:
E-mail: marketing@timelessnotes.org
Instagram: @tnlive_official
X (formerly Twitter): @tnlive_official
